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FAQs
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Is equipment included?For lessons and guiding, equipment is not included. We strongly suggest you arrive to your lesson with your equipment ready to go. The closest rentals are at the Mountain Centre: https://webstore.kiroro.co.jp/en/. As part of a private lesson, your instructor can accompany you to rentals and assist with your equipment at the start of your lesson if you wish.
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How many people will be in my group lesson?There will be a maximum of six people in each group lesson.
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Do you do kid's group lessons?We do not currently run kids' group lessons, but hoping to in the future. You can book a private lesson for you children. The minimum ages are 3 for skiing and 7 for snowboarding.
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Is a lift pass included?For lessons & guiding bookings, lift passes are not included. They can be bought at YuKiroro guest services, the Mountain Centre or online at https://webstore.kiroro.co.jp/en/
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Where should I meet my instructor?If your booking is confirmed, please go to your confirmation email and then click on the 'view my booking' button. It will tell you the name of the meeting point and corresponding ski area. Once you have the name, please go to the 'Meeting Points' page on this website - all the details of where to find the meeting points are on this page. If you haven't booked your lesson yet and aren't sure which ski area you want to have a lesson at, just send us a message on here or via email and we will do our best to help.
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I need to cancel my ski lesson, do I get a refund?If you cancel 30 days or more in advance of your lesson date, we can issue a refund of 90% of your booking price. If you cancel 14 days or more in advance of your lesson date, we can issue a refund of 50% of your booking price. If you need to cancel at short notice due to health or travel problems, you need to claim this through your insurance. We may be able to help you provide a record of the circumstances for your insurance claim; please get in touch and we will try to help.
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What is a Powder Guiding & Technique Lessson?Our Powder Guiding & technique Lessons are recommended to those who want to venture off the pistes in Kiroro and into the trees & ungroomed areas. These lessons are for you to hone your skills in deep powder and complex terrain, and to find the best snow in the resort. If you are hoping to go through the gates at Kiroro, we strongly recommend you bring avalanche safety equipment with you. If you are looking for a guide for ski touring, splitboarding or snowshoe-ascent backcountry snowboarding, please get in touch with us directly and we will help to arrange one of our guides or a trusted partner to take you into the backcountry.
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What should I wear?To stay warm and comfortable on the slopes, here's what we recommend: Thermal underwear (we suggest merino wool) Ski trousers and a ski jacket Warm mid-layers like fleeces or jackets Ski gloves or mittens to keep your hands protected & warm A helmet A scarf, buff, or similar to shield your face from the cold Goggles (make sure they fit over your glasses if you wear them) What not to wear: Jeans (inside or outside of your ski trousers) More than one pair of socks Non-waterproof outer clothing Non-waterproof gloves It's especially important for children and older adults to be dressed appropriately to ensure they stay warm and safe throughout the day. By gearing up right, you'll make sure everyone has a more enjoyable and safe experience on the mountain!
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What happens if I am the only person that shows up for my group lesson or powder workshop?If only one person shows up, the group lesson or powder workshop becomes a private lesson on a reduced programme of 2 hours from 0930.
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Are there any age restrictions?Yes, for group lessons the minimum age is 13. For ski private lessons the minimum age is 3, and for snowboard it is 7. There is no minimum age for powder guiding & technique; however these lessons are only for people who have a reasonable level of skiing and snowboarding and are confident moving around the mountain.
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